Get in touch with our team
Need help? Spinstopia support is ready to assist with account-related questions, technical concerns, bonus queries, or general feedback. Our team can help with ID verification, deposits and withdrawals, bonus redemptions, and troubleshooting on desktop or mobile. You can reach us by live chat, email, or phone for straightforward assistance and clear next steps. For partners and affiliates, Spins Topia provides dedicated contacts to ensure enquiries are routed and handled promptly with local Canadian payment guidance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, deposits; typical reply within 24 hours) |
| General enquiries | [email protected] (site info, promotions, licensing queries and media) |
| Affiliate enquiries | [email protected] (partner setup, reporting, payments) |
| Phone | +1 416 298 3745 (voice support, English) |
| Working hours | Mon-Fri, 09:00-18:00 (ET) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please include a clear subject line, your full account name or ID, and up-to-date contact details so we can respond quickly. Missing or unclear information can cause delays, so attach relevant documents and double-check your contact info before sending.
Send us a message
Contact Spinstopia support - include your username for faster service. Name Email Message Send message Spins Topia players: please include your registered username and province for quicker help.Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests like account questions or deposit confirmations are usually handled first, while investigations into payments, verification or security matters can take longer. If an issue requires additional checks or third-party input, we’ll keep you updated on progress and expected timelines.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Share what you like, what could be better, or any new features you’d like to see. Our team reviews submissions carefully and uses them to refine the site and user experience. Send your thoughts via live chat or email to [email protected], and we’ll follow up as soon as we can.