General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Spinstopia. They explain our relationship with users, outline account and verification requirements, and set out how promotions, deposits, withdrawals, and disputes are handled. We ask that you read these terms carefully before creating or using an account. By registering or playing you agree to comply with these rules and any applicable local laws in Canada.

Account responsibilities

Users are responsible for keeping their account information accurate and up to date. You must provide true identity details when asked and keep your login credentials secure. Only one real-money account is permitted per person; duplicate accounts may be closed and winnings voided. You are responsible for any activity that occurs under your account until you notify us to suspend it.

We require identity and payment verification before the first withdrawal. Verification may include government-issued photo ID, proof of address dated within three months, and copies of payment cards where applicable. Accounts may be suspended, limited, or closed if verification is incomplete or if we suspect fraudulent or unlawful activity.

Eligibility requirements

To open an account you must be of legal gambling age in your province or territory in Canada and physically located where online gaming with us is permitted. Minors and persons located in jurisdictions where our services are unlawful are not eligible. We may refuse registration or access where required by law.

Acceptable platform use

Users must not use the platform for unlawful purposes. Prohibited conduct includes collusion, using bots or automated tools, chargeback abuse, money-laundering attempts, and attempts to manipulate games or promotions. We continuously monitor play for suspicious patterns and may restrict accounts, cancel wagers, and retain funds where misuse or abuse is detected.

General bonus and promotion rules

All promotions and bonuses are subject to specific terms published at redemption. Wagering requirements, eligible games, expiry periods, and maximum cashout limits may vary by offer. Where a maximum bet applies during bonus play, the default limit is CA$10 unless an individual promotion states otherwise. Free spins not tied to a specific offer typically expire after 14 days. Promotions cannot normally be combined and pending withdrawal requests may prevent bonus activation. Abuse of promotional offers may lead to forfeiture of bonus balances and account action.

Deposits and withdrawals

We accept a range of payment methods. Deposits are usually processed instantly, though processing times vary by method. Withdrawals require completed verification and may be subject to minimums and processing windows. Some withdrawal methods may require a minimum of CA$100, and certain payouts are normally processed within 2-3 business days; higher amounts may be released in instalments over multiple weeks. Fees may apply depending on the chosen method. The name on the payment method must match the account holder.

Dispute resolution

If you have a dispute, contact customer support so we can review the matter. We investigate disputes on the basis of available records and reserve the right to withhold or reverse transactions pending investigation. Our decisions are made in good faith and in accordance with these terms; where available, you may seek further redress through relevant legal or regulatory channels.

Updates to terms and conditions

We may amend these terms from time to time. Updated terms will be posted on-site and will take effect as published. Continued use of the site after updates constitutes acceptance of the revised terms. Spinstopia reserves the right to suspend or close accounts if changes to the terms require it or if continued service is not permitted.